Privacy Policy

1. Introduction

3D Print Everything ("we," "us," or "our") is a 3D printing, design, and manufacturing business based in Frisco, Texas. This policy explains what information we collect when you visit 3dprinteverything.org, request a quote, place an order, call or text us, email us, or use our customer portal, and what we do with it.

The short version: we collect what we need to quote, make, deliver, and support your order. We do not sell your information, and we do not use it for advertising.

2. Information We Collect

• Contact details: your name, company, email address, phone number, and shipping or billing address.
• Design files and project details: the files you upload or send us (such as STL, STEP, OBJ, 3MF, images, and drawings), descriptions, quantities, materials, deadlines, and notes about your project.
• Order and payment records: quotes, invoices, order history, and payment status. We never see or store your full card number or security code.
• Messages: emails you exchange with us, messages sent through the customer portal or website chat, and text messages. Emails about an order are kept with that order so anyone helping you can see the full history.
• Phone calls: calls to and from our business phone line, including recordings, transcripts, and notes of what was discussed. See section 4.
• Website and account data: basic visit statistics, the pages you use, and preferences you save, such as the colour settings in your portal.

3. How We Use Your Information

• To prepare quotes, and to make, finish, and deliver your order
• To send confirmations, invoices, status updates, pickup notices, and shipping details
• To answer your questions by email, phone, text, chat, or in person
• To keep accurate records of what was agreed, for you and for us
• To prevent fraud and protect our customers and business
• To improve our service, website, and processes
• To meet legal, tax, and accounting obligations

We may occasionally email past customers about our services. Every such email lets you opt out, and opting out does not affect messages about an order you have placed.

4. Phone Calls, Texts, and AI Assistance

• Call recording: calls to and from our business line may be recorded and transcribed. We use recordings to get your order details right, to follow up on what was discussed, and for quality and training.
• Our phone assistant: some calls are answered or placed by an automated AI assistant on our behalf, for example when we are closed, or to let you know an order is ready. It takes messages and passes them to our staff. You can always ask to speak with a person.
• Text messages: if you text us or give us your mobile number, we may text you about your order. Reply STOP at any time to stop texts. Message and data rates may apply.
• AI tools: we use AI services to help transcribe calls, answer chat and phone enquiries, sort incoming email, and prepare order information. These providers process your information only to perform that work for us.
• If your AI assistant contacts us: you can have an AI assistant request a quote or open an order for you. We receive whatever it sends us on your behalf. We email you straight away to confirm, and you approve every quote and make every payment yourself.

5. Who We Share It With

We share information only with the people and services that help us run the business, and only what each one needs:

• Payment processors (Stripe and Authorize.net) handle card payments directly under their own privacy policies. See Stripe's Privacy Policy.
• Manufacturing partners: when a job uses a process we don't run in-house, such as metal printing, injection molding, or large production runs, we share the design files and specifications needed with a trusted manufacturing partner. Some partners are outside the United States, including in China. We do not share your payment details with them.
• Shipping: EasyPost and the carriers (USPS, UPS, FedEx) receive your name and shipping address to deliver your order.
• Communications: Twilio (phone calls and texts), Google (Gmail, and Google Drive for project files), and our email delivery providers.
• AI and speech services: Anthropic, OpenAI, Deepgram, and ElevenLabs, used as described in section 4.
• Hosting and security: Railway (servers), TiDB Cloud (database), Amazon Web Services (file storage), Cloudflare (security and site delivery), and Google Maps (address lookup).
• Legal requirements: if required by law, or to protect our rights, customers, or business from fraud.

We do not sell, rent, or trade your personal information, and we do not share it for anyone else's marketing.

6. Your Design Files

Your designs are yours. We use them only to quote and produce your order and to support you afterward. We will not name you as a customer or feature your project in a case study without your permission. If your project is confidential, tell us and we will keep it out of our gallery and marketing entirely. We are happy to sign a non-disclosure agreement.

7. Where Your Information Is Kept

We are based in the United States, and our systems are primarily hosted here. Some of our staff and partners work outside the United States and may access order information to do their jobs. By using our services from outside the United States, you understand that your information will be handled in the United States and in the other countries described above.

8. How Long We Keep It

We keep order history, messages, files, and call records for as long as they are useful for supporting your order, handling reorders and warranty questions, and resolving disputes. Financial records are kept as long as tax law requires. You can ask us to delete your information at any time (see section 11). We may keep records we are legally required to keep.

9. Security

We use encrypted connections (HTTPS), secure login links instead of passwords for the customer portal, and access controls so staff only see what their role needs. No system is perfectly secure, but we take the protection of your information and designs seriously, and we will tell you promptly if a problem affects you.

10. Cookies

We use cookies to keep you signed in to the customer portal, to remember your preferences, and to protect the site from abuse. We do not use advertising or cross-site tracking cookies. If you block cookies, the portal may not work properly.

11. Your Choices and Rights

You can ask to see, correct, or delete the personal information we hold about you, or ask us to stop contacting you. Email us at the address below and we will respond within 30 days. Depending on where you live, you may have additional rights under local law. We honour those requests too.

12. Children

Our services are intended for businesses and adults. We do not knowingly collect information from children under 13. If you believe we have, contact us and we will delete it.

13. Changes to This Policy

When our services change, this policy changes with them. We will post updates here with a new date at the top, and we will let customers know about any significant change.

14. Contact Us

Questions about this policy or your information: